FAQ

🚚 Shipping & Delivery

What are the delivery timelines?

Orders are typically dispatched within 2-3 business days from the order date. Delivery timelines vary depending on your location.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email/SMS to monitor its progress.

I’ve placed an order, but there is no update

Your order may still be under processing. Once an order is placed, it goes through a short processing stage before dispatch. Orders are typically dispatched within 2-3 business days from the order date and you'll receive the updates once it is shipped. If you do not receive an update within four working days of placing your order, we request you to write to our support team at [email protected] with your order details, and we will assist you promptly

Tracking shows delivered, but I’ve not received

We understand how concerning this can be.

In some cases, orders marked as “delivered” may have been received by a neighbour, security desk, or another authorised person. We recommend checking with them once.

If you’re still unable to locate your order, please reach out to our support team at [email protected] with your order details—we will promptly look into this for you.

🛒 Orders

Why am I unable to purchase more than 5 copies of a book?

A limit of five copies per order is set to ensure wider availability of our books. For bulk or institutional requirements, kindly fill up this form Link or send us an email with details at: [email protected]. Our team will reach out to you at the earliest.

Can you gift-wrap and deliver my order?

At present, we do not offer gift-wrapping services. However, all orders are carefully packaged to ensure they reach you in excellent condition.

How can I place a bulk order?

For bulk or institutional requirements, kindly fill up this form Link or send us an email with details at: [email protected]. Our team will reach out to you at the earliest.

What are the delivery charges?

Delivery charges are calculated based on your location and the size of your order. The applicable charges will be clearly displayed at the time of checkout.

How can I purchase a book that is out of stock?

We understand how disappointing it can be when a book you’re looking for isn’t available. While it’s currently out of stock, we do replenish our titles regularly. Simply click on the NOTIFY option in the website or feel free to reach out to support team at [email protected]. We’ll keep you posted on the stock availability.

Can I purchase THG books from any physical store?

Yes. THG books are available to purchase at our Corporate office in Chennai and at all our Regional offices. Our office addresses are available at: https://thgbookstore.zohoecommerce.in/our-offices

I want to cancel my order

We understand you’re considering cancelling your order. If there’s anything we may assist you with before you proceed, we would be pleased to help. Should you still wish to continue, please reach out to our support team at [email protected] with your order details within 2 hours of placing the order as we usually start processing orders the same day

Can I gift a book to someone / or my friend / relative

Yes. You may enter the address to which the copies are to be dispatched. (if the shipping address is different than yours)

💳 Payments

My payment got debited twice

We understand your concern and are here to help.

In some cases, duplicate debits may occur due to a temporary issue during the payment process. If this has happened, the excess amount is usually reversed automatically by your bank within a few working days.

If you do not see the reversal, please reach out to our support team at [email protected] s with your transaction details—we’ll be glad to assist you.

Can I pay Cash on delivery?

At present, we do not offer Cash on Delivery. All orders can be completed securely using our available online payment options.

Promo code is not working

We understand how disappointing this can be.

Promo codes may not apply if certain conditions—such as validity, minimum order value, or eligible titles—are not met. We recommend checking these once.

If you’re still facing difficulty, please reach out to us with the details of the promo code —we’ll be glad to help.

What are the payments methods accepted?

We support a range of secure payment methods, including debit cards, credit cards, net banking, and UPI, to ensure a seamless checkout experience.

My order is cancelled. I’ve not received my refund yet

We understand your concern and are here to help.

Refunds are initiated once your order is cancelled and are typically credited within a few working days, depending on your bank.

If you do not see the refund within this timeframe, please reach out to our support team at [email protected] with your order details—we’ll take it up for you.

📦 Returns

I want to return / exchange my order

We strive to ensure that every order reaches you in excellent condition.

Returns or exchanges are supported only in the unlikely event that you receive a damaged, defective, or incorrect item. In such cases, please contact our support team at [email protected] within 2 days of delivery with your order details and our team will be pleased to assist you.

Received book in damaged condition

We understand how disappointing this can be.

If your book has arrived damaged, please reach out to us at [email protected] within 2 days of delivery with your order details and relevant images. We’ll review this promptly and ensure a swift resolution.

Received a different book other than what I ordered

We understand this may have caused inconvenience, and we’re here to help.

If you’ve received a different book than what you ordered, please contact our support team within 2 days of delivery, sharing your order details and images—we’ll be happy to assist you and ensure a swift resolution.

👤 Account & Support

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account helps you track orders and manage your preferences.

How can I contact customer support?

Our support team is here to help.

You can write to us at [email protected] or call us at toll free number 1800 102 1878 with your order details, and we’ll be happy to assist you.