🚚 Shipping & Delivery

We strive to make your experience hassle-free, ensuring that your order is delivered to you smoothly, within the expected timelines and in good condition.

• Books ordered online are shipped via Courier or India Post, depending on the serviceability of your delivery location.

• Once an order is placed, it goes through a short processing stage before dispatch. Orders are typically dispatched within 2-3 business days from the order date. 
• Tracking details will be shared with you once your order is shipped on the e-mail ID and/or mobile number provided by you/ registered with us, to help you stay updated on its progress.
• In rare instances, dispatch and delivery timelines may vary due to external factors beyond our influence; however, we remain committed to keeping you informed throughout.

• Please ensure to furnish complete and correct postal address with landmark and pin code to help us fulfil the order without any delay in transshipment.

📦 Cancellation

• If you’re considering cancelling your order, please reach out to us at [email protected] within 2 hours of placing your order, using your registered email ID. If there’s anything we can assist you with, we would be glad to       help.

• Should you still wish to proceed, kindly share your order details, reason for cancellation, and bank details so we can process your request smoothly.

• Once an order is processed for dispatch, we can no longer cancel it. We appreciate your understanding.

• Refunds are typically processed within 5–7 working days and credited back to your original mode of payment, subject to your bank’s timelines.

 

📚 Returns 

We take great care & strive to ensure your order reaches you in excellent condition.   However, in the unlikely event that you received a damaged, defective or incorrect item, we are here to help. 

• Returns or exchanges are supported only in the unlikely event of receiving a damaged, defective, or incorrect item. 

•  Email us at [email protected] with your Order details, a brief summary of your concerns, reason for return with relevant evidence (e.g., photos, videos, courier slip) within 2 days of receipt of order. 

• Upon review of your request for Return, our team will reach out to you and ensure a swift resolution. 

• Requests are evaluated on a case-by-case basis and processed at our sole discretion. Rest assured, we keep your satisfaction in mind.

 

Policy Note:   While we aim to support all genuine requests, Cancellations, refunds, and replacements are subject to review in accordance with our policy.

 

Happy to assist! Should you need any assistance or wish to report a concern related to delivery of your order, please feel free to contact us at:

• Call Toll free:  1800 102 1878 
• Email: [email protected] 

(Monday to Sunday: 7:00 am - 7:00 pm, excluding National Holidays)